# Terms of Service | iCare Aircon Singapore

> Terms of service governing iCare Aircon

URL: https://www.icareaircon.com/terms-of-service/

# Terms of Service

Last updated: 6 May 2026

These terms govern your use of **https://www.icareaircon.com** and any services you book with iCare Aircon ("iCare", "we", "our"). By using our website or booking a service, you agree to these terms.

## 1\. Services Offered

iCare provides residential and commercial aircon services in Singapore, including:

-   General aircon servicing and maintenance.
-   Aircon chemical wash.
-   Aircon chemical overhaul.
-   Aircon repair (including 24/7 emergency repair).
-   Aircon installation for HDB, condo, landed, and small commercial properties.
-   Aircon steam cleaning (chemical-free).
-   Annual aircon maintenance contracts.

## 2\. Booking & Quotes

All quotes are issued in writing before any work begins. Quotes are based on the information you provide and the on-site diagnostic. If we discover something genuinely outside the original scope during work (e.g., a failed component), we will pause and seek your written approval before proceeding.

## 3\. Pricing & Payment

Prices are quoted in Singapore Dollars (S$) and are inclusive of GST where applicable. Payment is due on completion of service. We accept cash, bank transfer, PayNow, and credit card. Invoices are issued for every job.

## 4\. Workmanship Warranty

Every iCare service includes a **90-day workmanship warranty** from the date of service. If a fault directly attributable to our work returns within 90 days, we will re-attend at no charge to remedy it. The warranty covers labour and the specific scope of work performed; it does not cover hardware failures unrelated to our work, end-of-life components, or damage caused by misuse, third-party tampering, or events outside our control.

## 5\. 100% Fix Guarantee

For repair work, if we cannot resolve the fault on-site or at follow-up, you do not pay the repair labour — only the diagnostic call-out fee. The diagnostic fee covers our technician's time on-site regardless of outcome.

## 6\. 7-Day Follow-Up Check

Every service is followed by a free 7-day check-in via WhatsApp or phone to confirm the unit is performing as expected. If issues are reported, we re-attend under the workmanship warranty.

## 7\. Cancellations & Rescheduling

You can cancel or reschedule a confirmed booking at no cost up to 4 hours before the scheduled time. Cancellations within 4 hours of the appointment may incur a small admin charge to cover the dispatched technician's time.

## 8\. Customer Responsibilities

-   Provide accurate property type, unit count, and fault description at booking.
-   Ensure safe access to the units (clearing furniture, providing key access, MCST approvals where applicable).
-   Move valuables and breakables out of the work area before our team arrives.
-   Settle invoices within the agreed payment window.

## 9\. Liability

iCare's liability is limited to the cost of the service provided. We carry insurance against accidental damage caused by our technicians during a job. We are not liable for indirect or consequential losses.

## 10\. Manufacturer Warranties

For installation work, the manufacturer's hardware warranty (Daikin, Mitsubishi, Fujitsu, LG, Panasonic) sits on top of our 90-day workmanship warranty. We facilitate manufacturer warranty claims where applicable.

## 11\. Governing Law

These terms are governed by the laws of Singapore. Any disputes will be resolved in Singapore courts.

## 12\. Updates

We may update these terms occasionally. The "Last updated" date at the top of the page reflects the most recent change.

## 13\. Contact

Questions about these terms? Email 

hello@icareaircon.com

[mailto:hello@icareaircon.com →](mailto:hello@icareaircon.com)

 or call +65 3138 2108.